Privacy Policy

1. Who We Are

This website is operated by Sumangal Jewellers ("we", "us", "our"), a jewellery retailer based in Varanasi, Uttar Pradesh, India. For the purposes of applicable data protection law, including India's Digital Personal Data Protection Act, 2023, we act as the data fiduciary responsible for your personal data collected through this website and our enquiry channels.

If you have any questions about this policy or how your data is handled, you can reach us using the details in the Contact Us section below.

2. Information We Collect

We only collect information that helps us respond to your enquiries and serve you better. Depending on how you interact with us, this may include:

Information you give us directly

• Contact details — your name, phone number, and email address when you fill in an enquiry form or contact us.
• Enquiry details — the collection or service you're interested in, and any message you choose to send us.
• Appointment details — information you share when booking a store visit or consultation.

Information collected automatically

• Usage data — pages viewed, time on site, and general interaction data, collected through cookies and similar technologies.
• Device & technical data — browser type, device type, and approximate location (city/region level) derived from your IP address.

We do not ask for or knowingly collect sensitive financial details such as card numbers or bank information through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries by phone, WhatsApp, or email.
• Share information about our collections, pricing, availability, and offers you've asked about.
• Arrange store visits, consultations, and appointments.
• Improve our website, understand what visitors find useful, and fix issues.
• Send updates or promotional messages, only where you have agreed to receive them.
• Meet our legal, accounting, and record-keeping obligations.

4. Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

5. Why We Are Allowed to Process Your Data

We process your personal data on one or more of the following bases:

• Your consent — for example, when you submit an enquiry form or opt in to receive promotional messages.
• Legitimate interest — to respond to your requests, run our business, and improve our services, in a way that respects your rights.
• Legal obligation — where we are required to keep certain records under applicable law.

You can withdraw your consent at any time; see Your Rights below.

6. Sharing & Disclosure

We do not sell your personal data. We may share it only in limited situations, with trusted parties who help us operate:

• Service providers — such as our website host, form and CRM tools, and messaging platforms, who process data on our behalf under appropriate safeguards.
• Marketing partners — such as advertising platforms, only in relation to the cookies and tracking described below.
• Legal & regulatory bodies — where we are required to disclose information by law, court order, or to protect our rights.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make the site work, understand how it's used, and support our advertising.

• Essential cookies — needed for the website to function properly.
• Analytics cookies — help us understand visitor behaviour so we can improve the site (for example, Google Analytics).
• Advertising cookies — used by platforms such as Meta (Facebook and Instagram) and Google to show relevant ads and measure their performance.

You can control or disable cookies through your browser settings. Turning off some cookies may affect how parts of the site work.

8. WhatsApp & Messaging

When you contact us through WhatsApp, or when our enquiry form opens a WhatsApp chat, your message and phone number are shared with us so we can respond. These conversations are handled through WhatsApp and are also subject to WhatsApp's own privacy terms.

We use the details you share only to answer your enquiry and to follow up about the products or services you've asked about. We will not add you to marketing broadcasts without your agreement.

9. How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purpose it was collected for, including to respond to your enquiry, maintain our business records, and meet legal requirements. When it is no longer needed, we securely delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where there is no legal reason for us to keep it.
• Withdraw your consent to processing or marketing at any time.
• Raise a concern or complaint about how your data is handled.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

12. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the "Last updated" date at the top. We encourage you to review it periodically.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please get in touch: