Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, you confirm that you are at least 18 years of age (or accessing under the supervision of a parent or guardian) and that you accept these Terms & Conditions in full, along with our Privacy Policy. These terms apply to all visitors and users of the website.

2. Use of the Website

This website is provided to share information about Sumangal Jewellers, our collections, and our services, and to let you send us enquiries. You may use it for personal, non-commercial purposes only.

We may update, change, suspend, or withdraw any part of the website at any time without notice. We make reasonable efforts to keep the website available, but we do not guarantee uninterrupted or error-free access.

3. Products & Descriptions

Images, descriptions, and details of jewellery shown on this website are for illustration only. Because our pieces are often handcrafted, actual items may vary in colour, finish, weight, and detail from what appears on screen.

• Photographs may not reflect the exact size, shade, or shine of a piece.
• Availability of any design shown is not guaranteed and may change.
• Final specifications are confirmed by our team at the time of your enquiry or visit.

4. Pricing & Availability

Any prices mentioned on this website or in communications are indicative and subject to change without notice. Gold and diamond jewellery pricing depends on prevailing metal rates, weight, making charges, and applicable taxes on the day of purchase.

All final pricing is confirmed by us directly. We reserve the right to correct any errors in pricing or product information, and to decline or cancel an enquiry where such an error has occurred.

5. Enquiries & Orders

When you submit an enquiry through our form, WhatsApp, phone, or email, you are requesting information — not placing a confirmed order. An enquiry does not create a binding contract.

A purchase or made-to-order commitment is confirmed only when agreed directly with our team, including any specifications, price, timelines, and payment terms. We reserve the right to accept or decline any enquiry at our discretion.

6. Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

7. Hallmarking & Exchange

Our gold and diamond jewellery is BIS hallmarked as applicable, in line with standard requirements. Any exchange, buy-back, or old-gold valuation is subject to assessment by our team and to the terms explained at the time of the transaction.

Exchange values depend on purity, weight, current rates, and the condition of the item, and are confirmed in person before any exchange is completed.

8. Intellectual Property

All content on this website — including the Sumangal Jewellers name, logo, text, images, graphics, and design — is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any part of this website for commercial purposes without our prior written permission.

9. User Conduct

When using this website, you agree not to:

• Use it for any unlawful, fraudulent, or harmful purpose.
• Submit false, misleading, or another person's information without consent.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malicious code, or otherwise disrupt the website.
• Use automated tools to scrape or harvest content or data.

10. Third-Party Links

This website may contain links to third-party websites or platforms, such as social media or messaging services. These are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of those third parties, and linking to them does not imply our endorsement.

11. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the extent permitted by law. We do not warrant that the website will be uninterrupted, secure, or free of errors, or that information on it is complete, accurate, or current at all times.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sumangal Jewellers shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, this website, or from reliance on any information provided on it.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless Sumangal Jewellers and its team from any claims, losses, liabilities, or expenses arising out of your misuse of this website or your breach of these Terms & Conditions.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this website, you consent to the practices described there.

15. Changes to These Terms

We may revise these Terms & Conditions from time to time. The latest version will always be posted on this page with the "Last updated" date at the top. Your continued use of the website after any changes means you accept the updated terms.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh.

17. Contact Us

If you have any questions about these Terms & Conditions, please get in touch: